Terms & Conditions

Welcome to HERITA Travel. These Terms & Conditions govern your use of our website and travel services. By accessing our website or confirming a booking with us, you agree to be bound by the terms outlined below. Our approach to travel is rooted in cultural respect, sustainability, and refined, meaningful experiences across Vietnam.

1. About HERITA Travel

HERITA Travel is a Vietnam-based travel company specializing in heritage-led, eco-conscious, and culturally immersive journeys. We curate thoughtfully designed itineraries that celebrate local traditions, landscapes, and communities while maintaining high standards of service and care.

2. Bookings & Confirmations

• All bookings are subject to availability and confirmation in writing.

• A booking is considered confirmed once we receive the required deposit or full payment and issue a confirmation notice.

• By booking with HERITA Travel, you confirm that all information provided is accurate and complete.

3. Pricing & Payments

• Prices are quoted in the agreed currency and are based on current costs, local conditions, and services included in your itinerary.

• Prices may change due to factors beyond our control (fuel surcharges, taxes, supplier adjustments), but confirmed bookings will be honored at the agreed rate unless otherwise stated.

• Payments must be made according to the schedule outlined in your booking confirmation.

4. Cancellations & Amendments

4.1 By the Traveler

• Cancellation or amendment requests must be submitted in writing.

• Cancellation fees may apply depending on the timing and services already secured.

• Some heritage accommodations, boutique lodges, or special-interest experiences may be non-refundable.

4.2 By HERITA Travel

We reserve the right to modify or cancel services due to unforeseen circumstances such as weather conditions, safety concerns, or force majeure events. In such cases, we will endeavor to offer suitable alternatives of equal value.

5. Responsible & Sustainable Travel

HERITA Travel is committed to responsible tourism practices. By traveling with us, you agree to:

• Respect local cultures, customs, and traditions

• Minimize environmental impact

• Follow guidance provided by our hosts, guides, and local partners

• Support ethical and community-based tourism initiatives

We reserve the right to decline or discontinue services if traveler behavior is deemed disrespectful, unsafe, or harmful to people, heritage sites, or the environment.

6. Health, Safety & Travel Insurance

• Travelers are responsible for ensuring they are physically fit to participate in booked activities.

• Comprehensive travel insurance (including medical coverage) is strongly recommended.

• HERITA Travel is not liable for personal illness, injury, loss, or damage beyond our direct control.

7. Passports, Visas & Travel Documents

It is the traveler’s responsibility to ensure all travel documents, visas, and passport validity requirements are met prior to departure. HERITA Travel may provide general guidance but cannot guarantee entry requirements.

8. Liability & Limitations

• HERITA Travel acts as an organizer and coordinator of services provided by independent local suppliers.

• We are not liable for delays, losses, or damages caused by third parties, natural events, or circumstances beyond our reasonable control.

• Our liability, where applicable, is limited to the value of services booked.

9. Intellectual Property

All content on this website, including text, images, maps, and branding, is the intellectual property of HERITA Travel and may not be used without prior written consent.

10. Privacy & Data Protection

Your personal data is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.

11. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Vietnam.

12. Updates to These Terms

HERITA Travel reserves the right to update these Terms & Conditions at any time. The latest version will be published on our website with an updated effective date.

13. Contact Information

For questions regarding these Terms & Conditions, please contact:

HERITA Travel
Email: [Insert official email]
Website: [Insert website URL]

By booking with HERITA Travel, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.