Privacy policy

HERITA Travel (“we”, “our”, or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with us. This policy is designed in accordance with applicable data protection laws and best practices, including GDPR principles, and is optimized for transparency and search visibility.

1. About HERITA Travel

HERITA Travel is a responsible travel company specializing in authentic, cultural, and heritage-focused travel experiences in Vietnam. We work closely with local communities, artisans, and partners to create meaningful journeys rooted in sustainability and cultural respect.

2. Information We Collect

We may collect the following types of personal information:

2.1 Personal Information

• Full name

• Email address

• Phone number

• Nationality

• Passport details (only when required for bookings)

• Dietary preferences or special travel requirements (voluntarily provided)

2.2 Booking & Payment Information

• Travel preferences and itinerary details

• Payment status (note: we do not store full credit card details)

2.3 Technical & Usage Data

• IP address

• Browser type and device information

• Pages visited and time spent on our website

• Referral source (how you found our website)

3. How We Use Your Information

We use your information for the following purposes:

• To process travel inquiries, bookings, and payments

• To design and deliver personalized travel experiences

• To communicate with you regarding your trips, requests, or customer support

• To improve our website, services, and user experience

• To comply with legal, tax, or regulatory requirements

• To send marketing communications only with your consent

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Your consent

• Performance of a contract (travel services)

• Compliance with legal obligations

• Legitimate business interests that do not override your rights

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Ensure proper website functionality

• Analyze website traffic and performance (e.g. Google Analytics)

• Improve content relevance and SEO performance

You may disable cookies through your browser settings. However, some website features may not function properly.

6. Sharing of Information

We only share your personal data when necessary and with trusted partners, including:

• Local service providers (hotels, transport operators, guides)

• Payment processors

• IT and website service providers

• Legal or regulatory authorities (when required by law)

We never sell or rent your personal data to third parties.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill travel services and contractual obligations

• Meet legal, accounting, or reporting requirements

• Resolve disputes or enforce agreements

When data is no longer required, it is securely deleted or anonymized.

8. Data Security

HERITA Travel implements appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access

• Data loss or misuse

• Alteration or disclosure

While we strive to protect your data, no online transmission is 100% secure.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request correction or updates

• Request deletion of your data

• Withdraw consent at any time

• Object to certain data processing activities

To exercise your rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. HERITA Travel is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies separately.

11. Children’s Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes. The updated version will be posted on this page with a revised effective date.

13. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

HERITA Travel
Email: bookings@herita.info
Website: www.herita.info

By using our website and services, you agree to the terms outlined in this Privacy Policy.